10/14/2015 Extension Display Override
A new update, released today, adds additional functionality to Protel LTS. For internal PBX calls - extension to extension - you now have the ability to override, or "spoof", the extension ID number that gets displayed on the receiving telephone. This is useful if internal callers are calling a group extension number or SLA (Shared Line Appearance) extension number to reach an individual. You can now have that group number display on other phones when making internal extension calls that originate from 1 or more users in that group, instead of the actual peer extension registration number. This allows you to publish group numbers as extension numbers and gives you the ability to have additional extension users "share" or subscribe to the group to answer inbound calls.
To use this function, make sure your PBX has the latest update release. If it does not update automatically on login, run the Update PBX command from the Maintenance menu. After the update has been installed, run a Reload PBX command. Under the SIP & Dialing tab for each extension, there is now an Extension Display Override field; this is where you will enter the desired group or SLA extension number.
Advanced Extension Routing
Default Routing Standard dialplan programming in a Protel PBX gives you limited options for how individual extensions will handle incoming calls. These settings are in each extension's configuration in Extensions->Modify Existing Extension and they ...
12/16/2015 Caller ID override for 911
note: a complete guide to 911 programming is posted here We are pleased to announce that an additional tool has been deployed in Protel LTS that further refines the ability to route 911 calls by allowing you to override the trunk default or ...
Modify Extension - Advanced Tab
This article will explain how to set up and use the various extension options that are available on the Advanced tab of the Modify Existing Extension page. LIMITED ACCESS Checking this option reveals two data fields - "From" and "To". If you want ...
How to Control Extension Forwarding Automatically using Timing Function
Scenario: Extension user wants their calls forwarded to a cell phone automatically, on a schedule based on day of week/time of day. These instructions are written with extension 105 as an example. Replace 105 with the actual extension number you ...
Restricting & Enabling Extension Features
The "Limit Features for Extension" link, located under the Extensions tab, is used to disable the default PBX features for individual extension users. You also use this tool to enable certain features that are not on by default so that designated ...