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Phone User Forwarding Guide
Extension users can set forwarding behavior on their phone by dialing a 2-digit feature code and following the system prompts. The two types of forwarding that are available this way are Forward on no Answer (Delayed) and Unconditional (Hard). A ...
Selective caller ID using a prefix dial code
Protel v5 PBX systems have the ability for selected extension users to choose the caller ID number that their outbound call will present. This feature is only available on Protel systems that have the optional "CallerIDSelection" plugin installed. ...
Auto Attendants - Complete Programming Guide
OVERVIEW Auto Attendants, sometimes called IVR (Interactive Voice Response), are a useful and versatile component in any PBX dialplan. Commonly, they are used to play messaging and allow callers to direct calls by pressing number keys on their ...
Automatic Call Distribution - programming guide
OVERVIEW Protel LTS contains a very powerful and versatile framework for handling calls using ACD. Unlike a call group or ring group, ACD answers every incoming call, then places them into queue. Queued calls are then connected to agent extensions, ...
Agent Control Group Function - Logging into Multiple Queues with one code
Protel Update 2/14/2020: ACD (Queue) Agent login codes can now cover multiple queues. This update has added the ability for a single agent to log into multiple queues using one set of codes. Important note: Existing users of queues and dynamic ...