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Attendants
Auto Attendants - Complete Programming Guide
OVERVIEW Auto Attendants, sometimes called IVR (Interactive Voice Response), are a useful and versatile component in any PBX dialplan. Commonly, they are used to play messaging and allow callers to direct calls by pressing number keys on their ...
Using the Holiday Scheduling Tool
Create one or more new attendants that you will then apply from the Holiday Scheduler. You can build one generic attendant that can be applied to every defined holiday, or create any number of attendants with holiday-specific messaging and apply ...
Automatic Call Distribution - programming guide
OVERVIEW Protel LTS contains a very powerful and versatile framework for handling calls using ACD. Unlike a call group or ring group, ACD answers every incoming call, then places them into queue. Queued calls are then connected to agent extensions, ...
Using Diagrams to Design Call Flow
One of the best tools for getting ready to program the Protel LTS is a flow chart. Drawing call flow into a block diagram helps the system administrator to visualize the routing of calls, and it makes it easier to collaborate with the customer/end ...

Popular Articles
Using Wireshark
by Ben Logan Network Technician WIlkes Communications, Inc Wilkesboro, NC With voice quality issues, where you get the capture from is critical. Let's say there's a PBX at point A, switches at points B and C and the problematic phone is point D. ...
Actiontec DSL modem/router - Transparent Bridging mode
If you are placing a Protel PBX behind a NAT router that is connecting to the internet via a DSL connection, you will need to disable the NAT functions of the DSL modem/router. If NAT is not disabled, you will very likely not be able to register ...
Using Diagrams to Design Call Flow
One of the best tools for getting ready to program the Protel LTS is a flow chart. Drawing call flow into a block diagram helps the system administrator to visualize the routing of calls, and it makes it easier to collaborate with the customer/end ...
10/17/2016 Manager Groups
The newest update to Protel LTS includes added functionality that enables PBX administrators to implement definable controls that restrict access to the “Spy” features (Listen, Whisper and Barge), and also to restrict access to call recordings. Here ...
Why upgrade to version 4?
The Protel LTS PBX application runs on Linux Ubuntu Server as its base operating system. Protel LTS version 3, first released in 2013, requires Linux Ubuntu 12.04. This version of Ubuntu reached end-of-life in June of 2017, and as of January 1, ...

Attendants