Using Diagrams to Design Call Flow

Using Diagrams to Design Call Flow

One of the best tools for getting ready to program the Protel LTS is a flow chart.  Drawing call flow into a block diagram helps the system administrator to visualize the routing of calls, and it makes it easier to collaborate with the customer/end user to correctly identify their desired result.


Here is an example of a flow chart that illustrates the behavior of an inbound phone number based on certain conditions.  Sketching out a diagram similar to this one saves a lot of programming time.  You can present the proposed call flow to the end user on paper first before spending time programming something that the customer doesn't really want.


    • Related Articles

    • Automatic Call Distribution - programming guide

      OVERVIEW Protel LTS contains a very powerful and versatile framework for handling calls using ACD.  Unlike a call group or ring group, ACD answers every incoming call, then places them into queue.  Queued calls are then connected to agent extensions, ...

    • Using Wireshark

      by Ben Logan Network Technician WIlkes Communications, Inc Wilkesboro, NC With voice quality issues, where you get the capture from is critical. Let's say there's a PBX at point A, switches at points B and C and the problematic phone is point D. ...

    • Using the Holiday Scheduling Tool

      Create one or more new attendants that you will then apply from the Holiday Scheduler.  You can build one generic attendant that can be applied to every defined holiday, or create any number of attendants with holiday-specific messaging and apply ...

    • Selective caller ID using a prefix dial code

      Protel v5 PBX systems have the ability for selected extension users to choose the caller ID number that their outbound call will present.  This feature is only available on Protel systems that have the optional "CallerIDSelection" plugin installed.  ...

    • How to Control Extension Forwarding Automatically using Timing Function

      Scenario:  Extension user wants their calls forwarded to a cell phone automatically, on a schedule based on day of week/time of day. These instructions are written with extension 105 as an example.  Replace 105 with the actual extension number you ...