Phone User Forwarding Guide

Phone User Forwarding Guide

Extension users can set forwarding behavior on their phone by dialing a 2-digit feature code and following the system prompts.  The two types of forwarding that are available this way are Forward on no Answer (Delayed) and Unconditional (Hard).
A PBX-based forward, which is what you are setting when you activate one of these codes, only forwards calls that the PBX would be sending to ONLY that extension.  If the extension is a member of a ring group, the phone will still ring on incoming group calls.  Groups can also be forwarded using similar codes, but access to these codes must be activated for each extension.  Activation of the codes listed here, for Individual extension forwarding, are available by default to every extension user - though the PBX administrator has the ability to restrict any user from accessing them. 
On most nexMatrix Protel and Protelity hosted PBX systems, the access codes are 71 to set a delayed forward, 72 for hard forward, and 73 to deactivate forwarding.  Some systems may have different codes, so please check with your system administrator if you aren't sure.
Here is a quick guide to using the forwarding codes.  The attached PDF can be printed out and distributed to users.

To activate a Forward on No Answer (delayed forward) or an Unconditional (hard) forward, or to inactivate either type of forward, just enter its two-digit code using your phone’s keypad, followed by the # key, or the Send or Dial softkey.

Each activation sequence ends with the Protel PBX system voice announcing what you have just set, including the forwarding number.  If something is not correct, just repeat the activation by dialing the code again.





At prompt 1: enter how long to ring your desk phone before it forwards. 1 ring = approx. 5 seconds

At prompt 2: enter the phone number including area code where your calls will forward, or a 3 or 4-digit local extension number. 





At the prompt:  Enter the phone number including area code where your calls will forward, or a 3 or 4-digit local extension number. 





No prompt   The Protel system will announce confirmation that forwarding has been deactivated


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