How to use the nexMatrix Customer Billing Portal
If you receive SIP trunk service or hosted PBX services from nexMatrix Telecom, your billing account is accessible through our secure online portal:
Your account number is your user name. If you don't know your account number, or if you need to request a password reset, click here
to open a ticket with our support staff, or you can send an email to firstname.lastname@example.org
BILLING PORTAL USER GUIDE
Use the links under the Accounts tab to update your account information, update your payment method, or reset your portal password.
Use the links under the Billing tab to view/download current and past invoices. You an also generate a custom call detail report by using the Audit Report tool.
Use the links under the DIDS/TFNS tab to view all of the telephone numbers on your account, set forwarding - including the number your calls will forward to if your SIP trunk connection is down, and set/modify 911 responder address information.
nexMatrix Host Names and IP addresses
nexMatrix SIP trunk service will connect to your IP PBX from one or more of these servers. You may need to whitelist these addresses and/or host names to allow unsolicited inbound traffic from them to your PBX on UDP port 5060 and whatever range of ...
SonicWall Reflexive NAT Policies for nexMatrix SIP Trunks
Many thanks to Matt York at Wilkes Communications/Riverstreet Networks in Wilkesboro, NC for providing this great documentation! 1:1 port 5060 Source PAT (Inside Local : Inside Global 5060:5060) This document will cover SonicOS Enhanced 6.5.x.x. ...
12/16/2015 Caller ID override for 911
note: a complete guide to 911 programming is posted here We are pleased to announce that an additional tool has been deployed in Protel LTS that further refines the ability to route 911 calls by allowing you to override the trunk default or ...
What is e911 and how is it different from traditional 911?
e911 is short for enhanced 911. Before the advent of VoIP providers, when everybody got their phone service from a CLEC (Competitive Local Exchange Carrier) or an ILEC (Independent Local Exchange Carrier), it was the responsibility of the local ...
2/9/2017 Phone Provisioning enhancements and more
It has been a busy time at nexMatrix since the beginning of 2017. We have released numerous updates over the past month and this announcement includes the release notes for each of them: Phone Provisioning: Search by extension function added Phone ...