9/22/2016 Auto deletion of recorded calls
Automated deletion of recorded calls has now been added to Protel LTS premise PBX, and also to Protelity LTS Multi-tenant (hosted) PBX.
The controls for this feature, along with 3 other automated functions, have been moved to a new group called Automated Tasks, which is now placed below the Maintenance tab in the PBX Administration User Interface:
This function will run automatically on the 1st day of each month and will delete recorded calls that are older than the date range selected, from 1 to 12 months prior.
For the Protelity LTS Multitenant system, this function is only accessible from the “super user” pbxadmin login and applies globally to all accounts that are set to allow recorded calls.
Auto Attendants - Complete Programming Guide
OVERVIEW Auto Attendants, sometimes called IVR (Interactive Voice Response), are a useful and versatile component in any PBX dialplan. Commonly, they are used to play messaging and allow callers to direct calls by pressing number keys on their ...
Preventing "Ghost" Calls
Symptom: A phone rings and nobody is there. The caller ID is odd - it might match an extension number on your PBX or it might be random. It happens frequently - sometimes incessantly. You might come to work in the morning and see 30 missed calls ...
11/24/2015 Voicemail "zero-out"; diable auto updates
Two new enhancements were released today for the Protel LTS platform. Voicemail Abort You now have the ability to allow callers to exit from the voicemail system and return to a call group or attendant. In the Modify Existing Extension panel, ...
Automatic Call Distribution - programming guide
OVERVIEW Protel LTS contains a very powerful and versatile framework for handling calls using ACD. Unlike a call group or ring group, ACD answers every incoming call, then places them into queue. Queued calls are then connected to agent extensions, ...
10/17/2016 Manager Groups
The newest update to Protel LTS includes added functionality that enables PBX administrators to implement definable controls that restrict access to the “Spy” features (Listen, Whisper and Barge), and also to restrict access to call recordings. Here ...