11/24/2015 Voicemail "zero-out"; diable auto updates
Two new enhancements were released today for the Protel LTS platform.
Voicemail Abort You now have the ability to allow callers to exit from the voicemail system and return to a call group or attendant. In the Modify Existing Extension panel, there is an added section under the voicemail settings. Here, you can specify the target for the call if either "0" (zero) or "*" (star) is pressed during the greeting message. You can send the call to either a call group or an auto attendant by selecting the destination from the drop-down menu.
Disable Automatic Updates The default behavior for Protel LTS is to automatically check for and install updates on the first administrative login each day. We have now added the ability to disable this automatic feature; the control for this is located under theMaintenance Menu as Configure Auto-Updates. If you deploy this option, the PBX will only check for and install updates if the manual Update PBX command is selected.
Please feel free to contact me or my staff at any time regarding any questions or suggestions regarding the Protel LTS platform
Auto Attendants - Complete Programming Guide
OVERVIEW Auto Attendants, sometimes called IVR (Interactive Voice Response), are a useful and versatile component in any PBX dialplan. Commonly, they are used to play messaging and allow callers to direct calls by pressing number keys on their ...
Setting up remote access to the voicemail system
There are two ways to set up access so that users can dial in from an off-net telephone and manage their voicemail. One is by pointing a DID directly to the voicemail system, and the other is by creating an access code in an auto attendant. Either ...
PROTEL PBX SETTING UP AND USING VOICEMAIL press the “mail” button on your phone (or dial 98#) to access the voicemail system. Enter your password and listen to the prompts. Press 0 from the main menu to access mailbox options. You should record ...
9/22/2016 Auto deletion of recorded calls
Automated deletion of recorded calls has now been added to Protel LTS premise PBX, and also to Protelity LTS Multi-tenant (hosted) PBX. The controls for this feature, along with 3 other automated functions, have been moved to a new group called ...
Local SIP port assignments for IP phones
Perhaps the most common cause of problems with IP phones is inconsistent signalling communication between the end point (phone) and the PBX. The symptoms of this include: The phone won't register to its extension account on the PBX. BLF buttons on ...