Popular Articles
Setting up a Grandstream GXW-4104 or 4108 to integrate POTS lines to a Protel PBX
Protel LTS premise PBX systems are not manufactured with analog telephone ports built in to the PBX I/O, though we do offer built-in PRI capability as an optional add-on. If you want to connect standard legacy telephone lines (POTS) to a Protel ...
Selective caller ID using a prefix dial code
Protel v5 PBX systems have the ability for selected extension users to choose the caller ID number that their outbound call will present. This feature is only available on Protel systems that have the optional "CallerIDSelection" plugin installed. ...
Using Diagrams to Design Call Flow
One of the best tools for getting ready to program the Protel LTS is a flow chart. Drawing call flow into a block diagram helps the system administrator to visualize the routing of calls, and it makes it easier to collaborate with the customer/end ...
Attended Transfer Procedure on Grandstream phones
If a call is answered on one extension and the caller wants to speak with another extension user, the person answering the call has two general options for how to proceed with getting the call to the intended party. A "Blind Transfer" means that ...
Using Wireshark
by Ben Logan Network Technician WIlkes Communications, Inc Wilkesboro, NC With voice quality issues, where you get the capture from is critical. Let's say there's a PBX at point A, switches at points B and C and the problematic phone is point D. ...